In order to avoid cross-infection between pets, Pet Republic does NOT accept any forms of exchange or return. However, if there is a defect from the manufacturer, you have 15 days from the date of purchase to exchange for a replacement. Purrre products have 30 days from the date of purchase to exchange for a replacement.
To report a defected item, please email us at firstname.lastname@example.org with the following information.
- Photograph of the item and a closeup of the defected part
- Order number