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Refund Policy

In order to avoid cross-infection between pets, Pet Republic does NOT accept any forms of exchange or return.  However, if there is a defect from the manufacturer, you have 15 days from the date of purchase to exchange for a replacement. Purrre products have 30 days from the date of purchase to exchange for a replacement.


To report a defected item, please email us at with the following information.


  • Photograph of the item and a closeup of the defected part
  • Order number